Frequently Asked Questions

How do I prepare my prints for scanning?

  1. Remove all of your photos from albums  (This can be very time-consuming, if even possible with some albums.  We can occasionally offer this service for an additional fee, but don’t have the personnel to be able to offer this on a regular basis.) 

  2. Remove any staples, paper clips, Post-it notes, or other items from your photos (we can scan these individually for an additional fee).

  3. Bundle by size, if possible.  This is not required, but it does make packing easier for you, and scanning easier for us!  

  4. Separate by groups or categories, if you want. 

    • We will keep your photos in groups as you present them, if clearly indicated.  (i.e. "Summer1986").  We reserve the right to limit categories, or charge an additional fee for excessive categories.

    • We cannot keep individual prints in order within the group.

    • Use a 3×5 card or similar to label and separate each group, or place each group in a separate envelope or bag, or separate clearly in a box.  

    • We do not recommend using Post-it notes.  

  5. Size and other limitations: We can only volume scan square or rectangle prints that are sized from Wallet-size to 8½×11”, and prints that are in good condition.  NOTE: Prints that are too large, too small, mounted in any way, or prints that are excessively curled, torn, or otherwise damaged may need to be scanned individually at additional cost. 

How do I prepare Slides for scanning?

  • Our high-resolution system uses Kodak carousels.  If you already have your slides in Kodak carousel trays (the round ones), leave them in the trays. If you also turn them so that they are all horizontal (landscape oriented), we can offer you a discount because that will save us time.  

  • If not in Kodak carousels, large quantities should be organized in a box and turned the same way (writing facing the same direction, and all turned horizontally (landscape oriented) - not vertical.

  • We can remove slides from other than Kodak carousels, but there will be a small additional fee.  We  can bag and label each batch, but we do not replace slides in other trays or carriers.  

Do you send my original pictures out like most other places?

No!  To prevent loss, your precious originals never leave our studio! (Many of the online places actually send your photos to India! )

How long does it take?

  • Volume scanning can usually be done in 7-10 business days, depending on our workload.  Smaller jobs can sometimes be ready in a few days, and rush service may be available for some small jobs.  

  • Restoration usually takes 2-4 weeks.

  • Large orders, or orders that require special services will take longer as well.  Orders that contain multiple categories or types of scanning (i.e.:  Prints and Slides) may also take additional time.

Will I get digital files?

Yes, and a DVD is included with our volume scanning service (but we recommend our optional low-cost USB flash drive).   

Will you keep the images on file in case I want more later?

Yes, we keep volume scans on file for a minimum of 90 days. Restorations are kept for one year. For safety, we have automatic data backups daily both on-site, and off-site.

Can you upload my images to the “cloud”?

Yes. We offer a convenient online storage solution. This service not only archives your images, it allows you to share them with family and friends, make prints, or download them.