Frequently Asked Questions

How do I prepare my prints for scanning?

  1. Remove all of your photos from albums or envelopes (This can be very time-consuming, if even possible with some albums.  We don’t have the personnel to be able to offer this.) 

  2. Remove any staples, paper clips, Post-it notes, or other items from your photos.

  3. Bundle by size, if possible.  This is not required, but it does make packing easier for you, and scanning easier for us!  

  4. Separate by groups or categories, if you want. 

    • We will keep your photos in groups as you present them, if clearly indicated.  (Example:  "Christmas 1984")

    • We cannot keep individual prints in order within the group.

    • Use a 3×5 card or similar to label and separate each group.

    • We do not recommend using Post-it notes or rubber bands.

  5. Size and other limitations: We can only volume scan square or rectangle prints that are sized from Wallet-size to 8½×11”, and prints that are in good condition.  NOTE: Prints that are too large, too small, mounted in any way, or prints that are excessively curled, torn, or otherwise damaged may need to be custom-scanned at additional cost. 

How do I prepare Slides for scanning?

  • Our high-resolution system uses Kodak carousels.  If you already have your slides in Kodak carousel trays (the round ones), leave them in the trays. If you also turn them so that they are all horizontal (landscape oriented), we can offer you a discount because that will save us time.  

  • If not in Kodak carousels, large quantities should be organized in a box and turned the same way (writing facing the same direction, and all turned horizontally (landscape oriented) - not vertical.

  • If all slides are properly oriented, we may be able to offer you a discount because it will save us time.  

Do you send my original pictures out like most other places?

No!  To prevent loss, your precious originals never leave our studio! (Many of the online places actually send your photos to India! )

How long does it take?

  • Volume scanning (without restoration) can usually be done in 7-10 business days.  Smaller jobs can sometimes be ready in a day or two.  

  • Restoration usually takes 2-4 weeks.

  • Large orders, or orders that require special services will take longer as well.

Will I get digital files?

Yes, and a DVD is included with our volume scanning service (but we recommend our optional low-cost USB flash drive).   

Will you keep the images on file in case I want more later?

Yes, we keep volume scans on file for a minimum of 90 days. Restorations are kept for one year. For safety, we have automatic data backups daily both on-site, and off-site.

Can you upload my images to the “cloud”?

Yes. We offer a convenient online storage solution. This service not only archives your images, it allows you to share them with family and friends, make prints, or download them. 

Do you convert VHS tapes and old movie films?

We now offer a convenient drop off service for another local business that does convert VHS tapes and movie films. You drop off and pay here, but all work is done by the other vendor.

443-951-8908

©2020 PhotoScan Express. All Rights Reserved.

Get in Touch

David Anderson Photography / PhotoScan Express

134 Holiday Ct - Ste 303
Annapolis, MD 21401

By Appointment - Please Schedule HERE.   Please wear a face mask.

443-951-8908