Frequently Asked Questions

How do I prepare my Prints for scanning?

  1. Remove all of your photos from albums, if possible. (This can be very time-consuming, if even possible with some albums.  We can do offer this service for an additional fee.)

  2. Remove any staples, paper clips, Post-it notes, or other items from your photos (we can scan these individually for an additional fee).

  3. Bundle by size, if possible.  This is not required, but it does make packing easier for you, and scanning easier for us!  

  4. Separate by groups or categories, if you want. 

    • We will keep your photos in LIMITED categories as you present them, if clearly indicated.  (i.e. a group of 50 photos labeled "Summer1986").  We reserve the right to limit categories, or charge an additional fee for excessive categories.  

    • NOTE: We cannot keep individual prints in order within the group.

    • Use a 3×5 card or similar to label and separate each group, or place each group in a separate envelope or bag, or separate clearly in a box.  

    • Do not use Post-it notes.  These tend to fall of, plus we have to remove these to scan.  We cannot guarantee we'll get them in the correct location.

  5. Size and other limitations: We can only volume scan square or rectangle prints that are sized from Wallet-size to 8½×11”, and prints that are in good condition.  NOTE: Prints that are too large, too small, mounted in any way, or prints that are excessively curled, torn, or otherwise damaged may need to be scanned individually at additional cost. 

How do I prepare Slides for scanning?

  • Our slide scanning system uses 80 capacity Kodak slide carousels.  If you have those, contact us to learn how to load them to work in our system, and we will knock of another 10¢ per slide!  That's a $200 savings if you bring us 2,000 slides!  (All slides must be the same size to qualify.)

  • Want to borrow some slide carousels to save some money?  We have 20+ slide carousels that you can rent from us for $10 each.  We'll show you how to lead them, and then when you return the slide trays, we'll credit your order for the amount paid, plus take the 10¢ off per slide!  (All slides must be the same size to qualify.)  Call us to make sure we have enough on hand!  

  • If not in Kodak carousels, large quantities should be organized in a box and turned the same way (writing facing the same direction, and all turned horizontally (landscape oriented) - not vertical.

  • We can remove slides from other than Kodak carousels, but there will be an additional fee.  We  can bag and label each batch, but we do not replace slides in other trays or carriers.  

Do you send my original pictures out like most other places?

No!  To prevent loss, your precious originals never leave our studio! (Many of the online places actually send your photos to India! )

How long does it take?

  • Volume scanning can usually be done in 7-10 business days, depending on our workload.  Smaller jobs can sometimes be ready in a few days, and rush service may be available for some small jobs.  

  • Restoration usually takes 2-4 weeks.

  • Large orders, or orders that require special services will take longer as well.  Orders that contain multiple categories or types of scanning (i.e.:  Prints and Slides) may also take additional time.

Will I get digital files?

Yes.  We offer both DVDs and USB flash drives.  The USB drives are highly recommended.  They can hold much more data, and are compatible with far more devices.  We do not use your USB drives unless they are brand new and in sealed packages.

File Type / Format:  The photo lab standard is 8-bit JPEG format, which is also our standard format.  If you really want 16-bit, TIF files, or some other format, expect the price to be double due to the extra time and storage space required.  

Video Format:  We output video and movie film conversions to the MP4 standard (MPEG-4).   This format can be played on virtually any computer, and on many smart TVs.  

Will you keep the images on file in case I want more later?

Yes, we keep volume scans on file for a minimum of 90 days. Restorations are kept for one year. For safety, we have automatic data backups daily both on-site, and off-site.

Can you upload my images to the “cloud”?

Yes. We offer a convenient online storage solution. This service not only archives your images, it allows you to share them with family and friends, make prints, or download them. 

Can you copy albums and other items?

Yes.  We can copy albums, paintings, artwork, and most other items.  If it can be scanned or photographed, we can do it!